Pre-Order Policy
Pre-orders from Poke Zone are not guaranteed. This means that even though you may have paid for a pre-order item, we may cancel the order or only fulfill it partially, for example, we do not receive our entire allocation allotment promised by our distributors. On a new product release, our distributors will let us know how many products we are able to order. If this number changes down the road and your order was not assigned, your order will be cancelled and your original form of payment will receive a full refund.
Initial pre-order item quantities are estimated based off of very approximate numbers provided by our distributors. We may receive more or less quantities of specific items, which may potentially lead to order cancellations.
On applicable pre-order products an estimated date will be stated in the product description for when we anticipate we will be able to ship your product. This date may come earlier or later depending on when we receive the product.
If you place an order including both pre-order items and in-stock items, we will wait until we receive the items marked as pre-order to ship your order.
By purchasing a pre-order item, you agree to these terms. If you require to cancel your pre-order, please send an email to contact@pokezone.ca or follow the steps outlined in our Refund Policy here. You may also contact us via this email if you have questions regarding our Pre-Order Policy.